About The Role 

We are looking for an experienced Microsoft Dynamics 365 CRM/CE Senior Consultant to support the design, implementation and optimisation of Dynamics 365 Customer Engagement solutions.

You will work closely with clients and key stakeholders to understand their business processes, translate requirements into effective solutions and take a leading role throughout the full D365 project lifecycle.

Key Responsibilities

• Lead the design, configuration and delivery of Microsoft Dynamics 365 CRM/CE solutions.

• Work directly with stakeholders to understand business requirements, challenges and existing processes.

• Translate business requirements into scalable and practical D365 solutions.

• Configure and customise Dynamics 365 applications to meet business needs.

• Deliver solutions across areas such as Sales, Customer Service, Field Service and Customer Insights.

• Lead requirements gathering, discovery and solution design workshops.

• Design and improve business processes, workflows and automation within Dynamics 365.

• Utilise Power Platform, including Power Apps and Power Automate, to extend D365 functionality.

• Work closely with developers and technical teams on integrations, custom development and more complex requirements.

• Support data migration, testing, UAT, deployment and go-live activities.

• Produce functional specifications, solution documentation and process designs.

• Provide guidance and mentoring to junior consultants where required.

• Identify opportunities to improve existing D365 environments and increase platform adoption.

• Ensure solutions follow Microsoft best practices and are scalable and maintainable.

Required Experience & Skills

• Strong professional experience working with Microsoft Dynamics 365 CRM / Customer Engagement.

• Previous experience as a Senior Functional Consultant, CRM Consultant or similar D365 CE role.

• Strong experience across one or more D365 CE applications, including Sales, Customer Service, Field Service or Customer Insights.

• Strong understanding of CRM processes and how they translate into Dynamics 365.

• Hands-on experience configuring and customising D365 CE.

• Experience with Power Apps, Power Automate and Dataverse.

• Experience gathering requirements and leading client workshops.

• Strong understanding of the full D365 implementation lifecycle.

• Experience producing functional specifications and solution documentation.

• Strong stakeholder management and communication skills.

• Ability to work effectively with both functional and technical teams.

Nice to Have

• Experience working across multiple D365 CE modules.

• Knowledge of Power Pages, Copilot Studio or AI capabilities within the Microsoft ecosystem.

• Experience integrating D365 CE with third-party applications and other Microsoft technologies.

• Exposure to Azure integration services.

• Experience with enterprise-scale or international D365 implementations.

• Relevant Microsoft Dynamics 365 / Power Platform certifications.

• Previous experience mentoring or supporting junior consultants.

The Opportunity

This is an opportunity to take a senior role within the delivery of Microsoft Dynamics 365 CRM/CE solutions, working closely with clients to solve real business challenges and make better use of the wider Microsoft ecosystem.

If you have strong D365 CE experience and enjoy combining functional expertise, problem-solving and client-facing consultancy, we’d be keen to hear from you.