About The Role 

Key Requirements

• Minimum 2 years of relevant professional experience in Atlassian consultancy, IT service management or a related IT role.

• Experience working with Atlassian software, including Jira, Confluence or related products.

• Knowledge of ITIL 4 principles and IT service management processes.

• Broad IT knowledge and a good understanding of business processes.

• Experience gathering and analysing business requirements and translating them into practical technical or functional solutions.

• Hands-on experience with software implementation, configuration, customisation or functional consultancy.

• Strong analytical and problem-solving skills, with the ability to identify opportunities for process improvement.

• Excellent communication and stakeholder management skills.

Key Responsibilities

• Analyse customer business processes and identify opportunities to improve efficiency and service delivery.

• Translate business requirements into functional solutions using Atlassian products.

• Configure and customise Atlassian software to meet customer needs.

• Test and validate solutions to ensure they meet functional requirements.

• Lead and support customer implementation projects from requirements gathering through to deployment.

• Deliver training and knowledge-sharing sessions to customers and key users.

• Provide post-implementation support and recommend ongoing improvements.

• Collaborate with technical teams and business stakeholders to deliver effective solutions.