Key Requirements: 

• 7+ years of experience in B2B SaaS Customer Success, Account Management, or Client Success roles.
• Demonstrated success in establishing, developing, or scaling Customer Success functions and processes.
• Experience working within fast-growing, startup, or high-growth SaaS organizations.
• Strong ability to build trusted relationships and manage strategic customer accounts.
• Proven track record in customer onboarding, adoption, retention, expansion, and renewal management.
• Ability to understand customer business goals and translate them into measurable success outcomes.
• Strong analytical skills with experience identifying risks, opportunities, and customer growth strategies.
• Proficiency with customer success and CRM platforms such as Salesforce, HubSpot, or Gainsight.
• Excellent stakeholder management, communication, and presentation skills.
• Professional proficiency in French and English (spoken and written).
• Ability to collaborate effectively across Sales, Product, and Support teams in a dynamic environment.