Key Requirements: 

• 5+ years of experience with Microsoft Dynamics 365 Customer Engagement / Microsoft Dynamics CRM
• Strong functional consulting experience across Sales, Customer Service, Marketing, and/or Field Service modules
• Proven experience delivering end-to-end D365 CE implementations
• Strong understanding of CRM processes, customer journey, and business transformation
• Ability to gather business requirements and translate them into functional solutions
• Experience leading workshops, stakeholder meetings, and client engagement activities
• Knowledge of integrations with Power Platform, ERP systems, and third-party applications
• Experience with Microsoft Power Platform including Power Automate, Power Apps, and Power BI
• Strong configuration skills including workflows, business rules, forms, dashboards, and security models
• Experience supporting testing, user training, and go-live activities
• Ability to mentor junior consultants and coordinate project deliverables
• Strong communication, presentation, and problem-solving skills
• Experience working in Agile or hybrid project environments
• Microsoft certifications in D365 CE or Power Platform preferred
• Fluent English required