Key Requirements: 

• Fluent German and English (spoken and written) – essential.
• Strong experience with Microsoft Dynamics 365 Customer Engagement (CRM).
• Expertise across one or more D365 CE modules, such as:
  • Sales
  • Customer Service
  • Field Service
  • Marketing / Customer Insights
• Proven experience delivering end-to-end D365 CRM implementations.
• Ability to gather, analyse and translate business requirements into technical solutions.
• Experience designing solution architecture and best practice CRM implementations.
• Strong stakeholder management and client-facing consulting experience.
• Experience with Power Platform (Power Apps, Power Automate, Dataverse).
• Knowledge of integrations using Azure, APIs or third-party applications.
• Experience producing functional and/or technical design documentation.
• Ability to lead workshops, mentor consultants and provide technical guidance.
• Microsoft Dynamics 365 certifications are highly desirable.
• Willingness to travel where required.