Key Requirements: 

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• 3–5+ years' experience working with Microsoft Dynamics 365 CRM / Customer Engagement (CE).
• Strong experience configuring and customising Dynamics 365 Sales, Customer Service, Marketing, or Field Service.
• Knowledge of Power Platform, including Power Apps, Power Automate, and Dataverse.
• Experience gathering business requirements and translating them into functional solutions.
• Understanding of CRM best practices and business processes.
• Experience supporting Dynamics 365 implementations, upgrades, and enhancements.
• Knowledge of integrations with Microsoft technologies such as Azure, Microsoft 365, and third-party applications.
• Strong stakeholder management and workshop facilitation skills.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively within project teams.
• Fluent in English; additional European languages are an advantage.
• Microsoft Dynamics 365 certifications are highly desirable.
• Experience working in Agile project environments is a plus.