Key Requirements:

• Proven experience designing and delivering Microsoft Managed Services solutions for enterprise customers.
• Strong background in Application Managed Services (AMS), including service design, transition, and operational governance.
• Extensive experience across Application Development, Maintenance, and Support Services.
• Solid understanding of Application Lifecycle Management (ALM) and enterprise application governance.
• Experience leading Service Transition and Service Transformation programmes within managed service environments.
• Strong knowledge of Release Management processes and change governance.
• Demonstrated success driving Continuous Service Improvement (CSI) initiatives to optimise service delivery and customer outcomes.
• Experience managing and optimising Enterprise Application Portfolios.
• Strong understanding of ITIL service management principles and best practices.
• Experience designing solutions using Agile delivery methodologies and DevOps practices.
• Excellent knowledge of the Microsoft technology ecosystem, including Azure, Microsoft 365, Dynamics 365, Power Platform, and related enterprise technologies.
• Proven ability to engage with senior stakeholders, translating business requirements into scalable managed service solutions.
• Excellent communication and presentation skills, with experience producing solution documentation, proposals, and technical roadmaps.
• Strong commercial awareness, with the ability to balance technical excellence, service quality, and business objectives.