Key Requirements: 

• Proven experience supporting Workday Financials (FINs) in a BAU (Business-As-Usual) environment
• Strong hands-on knowledge of core Financials modules including General Ledger, Accounts Payable, Accounts Receivable, Banking & Settlement, Expenses, Procurement, and Asset Management
• Experience handling day-to-day operational support, including incident resolution, service requests, and system troubleshooting
• Strong understanding of Workday configuration, business processes, and functional setup
• Ability to analyse, diagnose, and resolve system issues and finance process failures in a timely manner
• Experience supporting month-end and year-end financial close activities within Workday
• Knowledge of reporting tools, calculated fields, and Workday reporting (advanced/custom reports)
• Experience working with integrations and data loads (EIBs, Core Connectors or similar)
• Strong stakeholder management skills, working closely with Finance, IT, and business users
• Ability to document issues, solutions, SOPs, and support procedures clearly and accurately
• Experience working within ticketing systems (e.g., ServiceNow or similar ITSM tools)
• Strong analytical and problem-solving skills with a structured approach to BAU operations
• Understanding of financial controls, compliance, and audit requirements
• Ability to prioritise and manage multiple BAU tickets and requests in a fast-paced environment
• Strong communication skills with ability to explain technical issues to non-technical stakeholders
• Workday Financials experience is essential; certifications are an advantage